Question 1

How do I get started?

Accepted Answer

Create your business account (30-day free trial), choose stamps, points, or both, print your venue's QR code, and place it at your counter. That's it - you're ready to start rewarding customers.

Question 2

Do my customers need to download an app?

Accepted Answer

No. Customers join by scanning your QR code in any phone camera and use CrabTap straight from the browser.

Question 3

Can I download the app to my phone?

Accepted Answer

CrabTap isn't a traditional app you'll find in the App Store or Google Play - it's a PWA (Progressive Web App), meaning it runs directly in your browser without needing a download from any app store. You can still install it for quick, one-tap access from your home screen, directly from Account Settings - no store, no separate download required.

Question 4

How long does setup take?

Accepted Answer

Most venues are live in under five minutes. Create an account, print your QR code, start scanning.

Question 5

Does my phone need to be a specific model or brand new?

Accepted Answer

No. CrabTap works on virtually any modern smartphone with a working camera, internet access, and a browser - it doesn't need to be the latest model or a specific brand. We've tested it on a range of older phones without any issues.

Question 6

Do I need any special hardware?

Accepted Answer

No special equipment needed. All you need is a smartphone with a camera - that's your scanner - and an internet connection.

Question 7

Can I switch between stamps and points?

Accepted Answer

Yes. You choose the model in your venue settings and can change it later.

Question 8

Will my business have its own branded wallet card?

Accepted Answer

The card saved to Apple/Google Wallet uses one universal CrabTap design shared across every business on the platform - this keeps things simple and consistent for customers, and it's exactly what lets one card work everywhere without clutter. Your venue's card inside the CrabTap app itself can still show your own logo and color, so customers recognize your business at a glance there.

Question 9

Can I customize the look of my card?

Accepted Answer

Yes, within the CrabTap app - you can add your own logo, choose your venue's card color, and upload your own custom stamp icon (or pick from our ready-made designs). This applies to the in-app view only, not the universal Apple/Google Wallet card design mentioned above.

Question 10

Do you provide the rewards?

Accepted Answer

No - CrabTap is the system, not the reward supplier. You decide exactly what customers earn and how many stamps or points it takes to get there, whether that's a free coffee, a discount, or anything else you choose. This keeps you fully in control of your own costs and offers.

Question 11

What if I forgot my password?

Accepted Answer

Tap "Forgot password?" on the login screen and enter your email - we'll send you a reset link. It expires after one hour, for security reasons.

Question 12

Can I change my account email?

Accepted Answer

Yes, in Account Settings. For security, you'll need to confirm the change from both your old and new email addresses before it takes effect.

Question 13

What if a QR code won't scan?

Accepted Answer

Make sure you have good lighting, your screen brightness is turned up, and you've allowed camera access. If it still won't scan, there's always a manual backup: staff can enter a customer's member number by hand, or a customer can type in the venue's Venue Code instead.

Question 14

What does it cost?

Accepted Answer

CrabTap is always free for customers. Businesses pay one flat monthly plan with a free trial.

Question 15

Is there a free trial?

Accepted Answer

Yes, every business gets one month free before any charge.

Question 16

Can I cancel anytime?

Accepted Answer

Yes, you can cancel your subscription at any time.

Question 17

Do you offer refunds?

Accepted Answer

We don't offer refunds once you're on a paid plan - that's exactly why we offer a one-month free trial first. Use that time to decide if CrabTap is right for you. If you cancel during the trial, you lose nothing. If you consciously continue to a paid plan, refunds aren't available, but you can cancel your subscription at any time going forward.

Frequently Asked Questions

Getting Started